Health & Safety, Combined

Instant professional healthcare support, specially designed for visitors of Turkey.

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HELP Line will be available in 2021 on Google Play and App Store!

HELP Line will be available in 2021 on Google Play and App Store!

What is HELP Line?

HELP Line is with you at any incident that might happen to you in Turkey, including professional assistance in healthcare and translation.

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Feel at home in Turkey

  • Reach our call center with one touch on our free application.

  • Benefit from free of charge translation and internet connection services special to HELP Line users.

What is HELP Line?

HELP Line is with you at any incident that might happen to you in Turkey, including professional assistance in healthcare and translation.

Learn More

Feel at home in Turkey

  • Reach our call center with one touch on our free application.

  • Benefit from free of charge translation and internet connection services special to HELP Line users.

Services

HELP Line offers a variety of services for visitors of Turkey, free of charge:

24/7
Emergency Ambulance Service

Our infrastructure is at your service 24/7 with 65 ambulances (21 spare), 1 specially-equipped ambulance and 1 helicopter; together with 5 mobile doctors with special expertise and 269 personnel in total.

24/7
Call Center Service

Our call center consists of members speaking many languages, including English and Turkish, having both the equipment and the authority to provide coordination with the Turkish governmental institutions, both in health and security, as well as local hospitals wherever in Turkey you are.

24/7
Online Translation Service
in Many Languages

Our call center staff consists of members speaking many languages, including English and Turkish, so that we can be at your service whenever you need emergency translation.

24/7
Online/Onsite Mobile Physician Support

Our physicians and experts are online 24/7 for medical advice, as well as onsite to reach you whenever you need emergency healthcare service/ambulance. This way, you are in safe hands – whether you only need medical advice or an emergency ambulance service.

24/7
Online Translation Service for Judicial Cases

We are not just here for emergency medical services. Although we focus on healthcare emergencies, we would like you to feel at home when you encounter a security issue and deal with Turkish authorities. Therefore, our online translation services include such incidents as well.

24/7
Local First Aid (for non-fatal cases)

Our physicians are able to evaluate the condition of the patient at the location where the call is made, guaranteeing that the patient receives the best service with a transfer order at the most suitable hospital when necessary (for instance in fatal cases). All medical records of the patient are tracked by our experts until the patient leaves the hospital. The transfer of all critical cases are made specifically by our professional team.

Services

HELP Line offers a variety of services for visitors of Turkey, free of charge:

24/7
Emergency Ambulance Service

Our infrastructure is at your service 24/7 with 65 ambulances (21 spare), 1 specially-equipped ambulance and 1 helicopter; together with 5 mobile doctors with special expertise and 269 personnel in total.

24/7
Call Center Service

Our call center consists of members speaking many languages, including English and Turkish, having both the equipment and the authority to provide coordination with the Turkish governmental institutions, both in health and security, as well as local hospitals wherever in Turkey you are.

24/7
Online Translation Service
in Many Languages

Our call center staff consists of members speaking many languages, including English and Turkish, so that we can be at your service whenever you need emergency translation.

24/7
Online/Onsite Mobile Physician Support

Our physicians and experts are online 24/7 for medical advice, as well as onsite to reach you whenever you need emergency healthcare service/ambulance. This way, you are in safe hands – whether you only need medical advice or an emergency ambulance service.

24/7
Online Translation Service for Judicial Cases

We are not just here for emergency medical services. Although we focus on healthcare emergencies, we would like you to feel at home when you encounter a security issue and deal with Turkish authorities. Therefore, our online translation services include such incidents as well.

24/7
Local First Aid (for non-fatal cases)

Our physicians are able to evaluate the condition of the patient at the location where the call is made, guaranteeing that the patient receives the best service with a transfer order at the most suitable hospital when necessary (for instance in fatal cases). All medical records of the patient are tracked by our experts until the patient leaves the hospital. The traansfer of all critical cases are made specifically by our professional team.

The safest and comfortable way to visit Turkey.

Our service is designed to make you feel at home in Turkey. We are with you at everything that might happen to you during your visit.

How it works

16 Million

Visitors in 2019

Visitors have preferred Antalya, Turkey in 2019.

10 Million

Visitors in 2020

Despite the pandemic, visitors have preferred Antalya, Turkey since August 2020.

Free 1 GB Internet & Special Additional Rates for HELP Line Users

Thinking of how to go online in Turkey? We’re here for you. HELP Line offers 1 GB Internet for visitors in Turkey free of charge, the moment they turn on their phone after landing in Turkey.

  • 1 GB free Internet within Turkish borders

  • Additional Internet packages available with special rates for HELP Line users

Specially-Equipped Medical Plane Ambulance & Helicopter

In special cases, HELP Line is able to organise and provide specially-equipped medical plane and helicopter for emergency service and intervention.

  • Organisation of expert medical staff for the plane ambulance

  • Organisation and transfer of scheduled flights for inpatients

Coordination with International Insurance Policies

We work in collaboration with international insurance policies, so you may feel comfortable in benefiting from healthcare services in Turkey. Everything will be covered in accordance with the international insurance policies. Please contact us to learn more about the policies.

How it works

HELP Line’s free application may be downloaded to every smartphone or tablet through the App Store or Play Store. The application works only within Turkish borders. Users are able to reach the call center with one touch.

No more fear of healthcare during your travels.

The biggest problems of travelling are resolved through HELP Line’s unique approach to emergency help.

Contact us
The Experts

Get latest news and updates for HELP Line services

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Looking for healthcare assistance? Learn More